DOVICO Track-IT time management and project tracking software support policies

"Thanks, DOVICO, for a great product and good people!!!!"

J. Brown,
SunGard Software Processing Solutions

FAQs
Software Support Maintenance Plans

DOVICO is 100% committed to your satisfaction. Our Maintenance Contract is designed to reduce the amount of time and effort required to keep your software up-to-date with ever changing technologies and business requirements. This highly suggested plan includes updates, upgrades, support and automatic reminders to ensure your continued smooth operation of your software.

Maintenance Plan - Highly suggested by DOVICO

  • All Major and Minor software upgrades included free
  • Free Technical Support by e-mail, phone and fax
  • Additional licenses purchased within your first year are guaranteed at your original purchase price (no cost increases)
  • Optionally renewable 1 year contract
  • Cost: 20% of your purchase

* Note: This plan must be purchased within 30 days of your initial software purchase

 

Basic - Client Support Program

  • 90 Days free telephone and e-mail technical support
  • 90 Days free software upgrades
  • Cost: Included Free
  • After this 90 day period:
    • Technical support is available for 45.00 US per incident
    • Upgrades must be purchased