What is our Return Policy?

Our objective is to deliver High Quality Service with Exceptional Quality Software.

DOVICO continues this customer service tradition by removing the risk normally associated with purchasing any software, by offering a 60 Day Full Money Back Guarantee*. This refund is available, should you find the software unacceptable for ANY Reason.

*Please Note: Written confirmation of the removal of all DOVICO software must be received within 60 days from the date of purchase. This guarantee applies to all software products purchased through DOVICO or one of it's subsidiaries, excluding online application services, professional services, or third party software..

Online Ordering Information

Will my credit card information be secure?

Yes, your security is very important to us. We secure all our credit card transactions using SSL (Secure Socket Layer) technology. This process is applied to all personal information you enter while visiting our Internet Store. To further your security, your credit card number is encrypted before it is transmitted within our system. If at any time you have a concern about security, please contact us.

How can I check the status of my order?

At any time, you may check the status of your order by calling DOVICO at the numbers above with your confirmation number in hand. Though most orders are verified and shipped the same day.

What about Taxes?

• Taxes are only charged on Canadian Orders. All Canadian Orders will receive an invoice outlining your purchase with any applicable taxes.

What about other discounts being applied? ex: 50% Educational Discount

• Any current promotions (Educational Discount, Promotions, etc.) will be automatically taken into consideration at the time the order is processed. You will receive an invoice outlining any price reductions by email.
• If you are uncertain at any time, then please speak directly with a customer service representative.

What other charges may be incurred?

• When you install DOVICO Timesheet™ you will receive the Timesheet, Expense Sheet, Microsoft® Project Link, QuickBooks® Link, Import/Export utility, Active Directory Link, and more - No additional modules to buy!.
• If you rent the Hosted Online (SaaS, ASP) solution then some additional charges may be incurred as outlined below:
  • * Professional Services hourly rates: 200.00 CDN, 200.00 USD, 152.00 Euro, 105.00 Pound
    
    Providing a copy of your Database = 2 Hours
    Custom reports = Please contact sales for quotation
    Performing an Archive = Please contact sales for quotation
    

What is my Bill to Address?

This address is the full address that the credit card statement (for the credit card being used to make the purchase) is mailed too.

What Credit Cards does DOVICO accept?

We currently accept Visa, Master Card and American Express. We can accept wire transfers or purchase orders if the order is above 2000.00 USD. Please contact our customer service representatives for more information.

Online Delivery Information

What is the Delivery Process?

• Confirmation e-mail
  A confirmation e-mail will be sent to your e-mail address provided. Should you not receive this notification then please contact DOVICO immediately.
• Electronic Software Delivery (ESD)
  Your purchase will be verified by a DOVICO staff member and following this verification process, an e-mail will be sent with registration instructions, download information and access passwords.
• What are the Delivery Charges?
  DOVICO does not charge for electronic delivery of the software.

Do any of the products require installation?

• Yes, some of the products offered do require installation, though a Hosted Online (SaaS, ASP) model is available upon request. Please speak with a customer service representative before purchasing to discuss various details and pricing.
• Simple installation has always been a top priority with DOVICO to make the deployment of our software as easy as possible. Please consult the instructions included in the product packaging for specific directions. Call us should you have questions or concerns as we are happy to help.

Warranty Information

Where should I go for service covered under warranty?

• Please contact our DOVICO Technical Support Specialists:
  Toll Free North America: 1-800-618-8463
  Toll Free International: 00 800 4618 8463

Who will perform the support service as covered under the DOVICO Maintenance Plan

• Only DOVICO trained technicians will perform software support services when you own a DOVICO software product. These highly trained technicians are located at our head office and ensure cross platform support to deliver high quality service.
• Your satisfaction is DOVICO's primary mandate.

Is support available in my area?

• Yes. Our support service network extends worldwide.

What Maintenance Plans are offered?

• Currently we offer two maintenance plans:
  
  
  • Basic Client Support Program
    
    - 90 days free telephone and e-mail technical support
    - 90 days free upgrades
    
    *** After this 90 day time frame:
    - Future upgrades must be purchased
    - Technical support is available for 45.00 US per incident
    
    

• 1 Year Maintenance Plan (optional)
  
  - All Major and Minor Upgrades Included Free
  - Free technical support by e-mail, phone and fax
  - Additional licenses purchased within your first year are guaranteed at your original purchase price
  - Cost is 20% of your total initial purchase price
  - Optionally renewable 1 year contract
  
  * The maintenance plan may only be purchased within the first 30 days of your initial software purchase from DOVICO.

If I change my mind, can I cancel my DOVICO Maintenance Plan?

Yes... Your Satisfaction is 100% Guaranteed !

We are confident that you will be completely satisfied with our Service Contract. However, if you are not completely satisfied with our software and/or SCNP service then simply notify DOVICO within 60 days of your purchase. You will receive your money back - no questions asked.