Yes... Your Satisfaction is 100% Guaranteed !

We are confident that you will be completely satisfied with DOVICO Timesheet. However, if you are not completely satisfied with our software and/or service then simply notify DOVICO within 60 days of your purchase. You will receive your full money back - no questions asked. See our money back guarantee.

Our objective is to deliver High Quality Service and Exceptional Quality Software.

DOVICO continues this customer service tradition by removing the risk normally associated with purchasing any software, by offering a 60 Day Full Money Back Guarantee*. This refund is available, should you find the software unacceptable for ANY Reason.

*Note: Written confirmation of the removal of all DOVICO software must be received within 60 days from the date of purchase. This guarantee applies to all software products purchased through DOVICO or one of it's subsidiaries, professional services, or third party software..

Will my credit card information be secure?

Yes, your security is very important to us. We secure all our credit card transactions using SSL (Secure Socket Layer) technology. This process is applied to all personal information you enter while visiting our Internet Store. To further your security, your credit card number is encrypted before it is transmitted within our system. If at any time you have a concern about security, please contact us.

How can I check the status of my order?

At any time, you may check the status of your order by calling DOVICO at the numbers above with your confirmation number in hand. Though most orders are verified and shipped the same day.

What about Taxes?

Taxes are only charged on Canadian Orders. All Canadian Orders will receive an invoice outlining your purchase with any applicable taxes.

What about other discounts being applied? ex: 25% Educational Discount

1. Any current promotions (Educational Discount, Promotions, etc.) will be automatically taken into consideration at the time the order is processed. You will receive an invoice outlining any price reductions by email.
2. If you are uncertain at any time, then please speak directly with a customer service representative.
   800-618-TIME (8463), 00 800 4618 8463

What other charges may be incurred?

1. DOVICO Timesheet Installed
   
   For one price - and one installation. You will receive DOVICO Timesheet, Expense Sheets, Microsoft Project Link, QuickBooks Link, Import/Export utility, Active Directory Link, and more. No hidden costs or modules to buy and install.
2. DOVICO Timesheet Hosted Online (SaaS, ASP)
   
   Nothing to install. Includes access to DOVICO Timesheet, Expense Sheets, Microsoft Project Link, Active Directory Link and more. No hidden costs or modules to buy and you may cancel at any time. Pricing is based on a monthly subscription or pre-paid 12 or 24 months, and includes maintenance, upgrades and support.
   Note: The QuickBooks Link and Import/Export utility are not available with the Hosted Online solution.
   
   If you subscribe to our hosted online timesheet software then some additional charges may be incurred as outlined below:
   * Professional Services hourly rates: 200.00 CDN, 200.00 USD, 152.00 Euro, 105.00 Pound

What is my Bill to Address?

This address is the full address that the credit card statement (for the credit card being used to make the purchase) is mailed too.

What Credit Cards does DOVICO accept?

We currently accept Visa, Master Card and American Express. We can accept wire transfers or purchase orders if the order is above 2000.00 USD.

What is the delivery process?

1. Confirmation e-mail
   A confirmation e-mail will be sent to your e-mail address provided. Should you not receive this notification then please contact DOVICO immediately.
2. Electronic Software Delivery (ESD)
   Your purchase will be verified by a DOVICO staff member and following this verification process, an e-mail will be sent with registration instructions, download information and access passwords.
3. What are the Delivery Charges?
   DOVICO does not charge for electronic delivery of the software.

Do any of the products require installation?

1. Yes, some of the products offered do require installation. Please speak with a customer service representative before purchasing to discuss various details and pricing.
2. Simple installation has always been a top priority with DOVICO to make the deployment of our software as easy as possible. Please consult the instructions included in the product packaging for specific directions.

Where should I go for service covered under warranty?

1. Please contact our DOVICO Technical Support Specialists:
   Toll Free North America: 1-800-618-8463
   Toll Free International: 00 800 4618 8463

Who will perform the support service as covered under the DOVICO Maintenance Plan

1. Only DOVICO trained technicians will perform software support services when you own a DOVICO software product. These highly trained technicians are located at our head office and ensure cross platform support to deliver high quality service.
2. Your satisfaction is DOVICO's primary mandate.

Is support available in my area?

1. Yes. Our support service network extends worldwide.

What in included in the maintenance plan? (included with all purchases)