Revised July 9, 2012

The policies below are applicable to, and all other sites on the Internet owned and operated by Dovico Software Inc.(“Dovico”, "we", "us" or "our"), please read it carefully because it explains how we collect and use information about you in the scenarios that are described in paragraph 1 below. By taking any of the actions referred to in paragraph 1 below, you agree that we may collect and use your information in the ways described in this privacy policy.

No information collected by Dovico will be sold or rented to ANY third parties

Dovico's Privacy and Security Policy

A - Monthly Service Level

As you access our website and services, we will collect information from you:

  1. When you register to use our website we require your Customer Contact Information (your name, address, email address and telephone number). We may ask you to provide optionally additional information about your business and preferences;
  2. When you place an order for products or services on our website, we will require your Customer Contact Information, your business name, and your payment details;
  3. When you complete online forms (including callback requests), take part in surveys, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time;
  4. When you register to use or access any product or service we provide (including any Apps we may offer) we will require certain of your Customer Contact Information; and
  5. When you contact us offline for example by telephone, fax, email or post.

Customers can verify and update their Customer Contact Information by email request at contact us or by telephone request to customer service at
1-800-618-8463 or +00 800 4618 8463.

To discontinue the Service and to have data returned: contact us or call 1-800-618-8463.

Dovico will respond to your correction or update request within at most 30 days from the date of your request.

B - What we use your information for

We will use your information to provide any information and services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.

We may use your information to provide you with information about Dovico products and services as described below.

We may also use and analyse the information that we collect so that we can administer, support, improve and develop our website and the products and services we offer.

Your Customer Contact Information is not disclosed to any third party except as provided for in this policy, or as we explicitly state at the time we request information. All financial and billing information that you provide is used solely to check the qualifications of prospective customers and to bill for the Service. Payment and credit card processing is conducted through secure communications with organizations which are not permitted to store, retain, or use the information provided, except for processing the intended transaction.

C - Access to Customer Contact Information

Dovico provides access to Customer Contact Information to those of its employees who require it for sales, customer and technical support, and billing purposes. The use of this information is restricted by Dovico's internal written policies and an employee confidentiality agreement.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies obtain only the information they need to deliver the service, are required to maintain the confidentiality of the information, and are prohibited from using it for any other purpose.

We may access and/or disclose your Customer Contact Information if we believe such action is necessary to: (a) comply with the law or legal process served on Dovico; (b) protect and defend the rights or property of Dovico (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Dovico services or members of the public.

We may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with business partners so that they can contact you with information about our Dovico products or services. At your request we will not contact you for these purposes.

We do not use or permit any third parties to use your information for any other purpose than as stated in this policy.

D - Cookies and traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. We use a combination of cookies to help us provide you with a personalized service, and also to help make our websites, products and services better for you.

We use the following different types of cookies:

Session cookies

These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in the Online Store.

Our session cookies may also contain your company name and email address. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.

Persistent cookies

Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics cookies and similar technologies

Our websites, products and services use several web analytics cookies. These cookies allow us to recognize and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

Web beacons and parameter tracking

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies

You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. To adjust or configure your browser settings see Tools, Internet options, Privacy. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to use the time tracking Software application or use some features of the Dovico websites that depend on cookies.

Find out more about the cookies that we use on our website.

D - Customer Data

For the purpose of this Statement, Customer Data means any data, information or material provided or submitted by Customer to the Service in the course using Dovico's online time tracking software. The Customer Data is hosted at our secure Data Site which is operated by our third party Hosting Service Provider with defined levels of security and service levels.

E - Security

Our Data Site has security measures in place to help protect against the loss, misappropriation, misuse or and alteration of the Customer Data. When the Data Site is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that your Customer Data is safe, secure, and available only to you. Dovico also implements an advanced security method based on dynamic data and encoded session identifications, and operates the Data Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, a unique database name and the time tracking software application allows user names and passwords to be created that must be entered each time a user logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Customer Data.

F - Access to and use of Customer Data

Access to Customer Data is primarily by encrypted passwords which the Customer alone controls. The customer must establish one or more administrators who have rights to set user passwords.

Databases containing Customer Data are maintained by Dovico technical support staff who are contractually required to keep the Customer Data confidential and who are trained to follow documented procedures for the protection of Customer Data privacy. Dovico's technical support staff may access Customer Data using Dovico controlled administrative passwords only in limited, controlled and documented circumstances which include customer technical support request, return of Customer Data upon termination of service, or as ordered by a Court of competent jurisdiction. Dovico administrative passwords are supervised by Dovico's Security Administrator and are changed periodically and upon changes of technical support staff.

Customer Data remains the property and responsibility of the Customer. Upon termination of service, Dovico will at customer request return Customer Data to the Customer upon payment of Dovico's service charges for this service.

G - Integrity and availability of Customer Data

Dovico's time tracking software application and the Customer Data are hosted on a 3rd party secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. These include but are not limited to the following security measures.

Physical Security

The data centers have biometric scanning for controlled (limited) data center access. Security camera monitoring and 24x7 onsite staff provides additional protection against unauthorized entry.

Operational Security

The data center(s) infrastructure follows ISO17799-based policies and procedures, regularly reviewed as part of the 3rd Party SAS70 Type II audit process with employees trained on documented information security and privacy procedures. Independently audited disaster recovery and business continuity plans and support services are predetermined.

Infrastructure Monitoring

The critical infrastructure and non-critical systems are monitored 24x7. Critical infrastructure includes functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling. Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server(s). The functioning of all hardware components are guaranteed and the critical and non-critical hardware will be replaced should failure occur at no cost to the customer. Hardware replacement will begin once the cause of the problem is identified and will usually be resolved within one hour of problem identification. This resolution time excludes the time required to rebuild a RAID array and reload certain operating systems and applications.

Application Data Backup

Regular daily backups protect data so if a hardware failure should occur that affects your data directly, then your database can/will be restored.

Questions regarding this Statement or Dovico's privacy and security policies may be directed to Dovico's Security Administrator at contact us or by regular mail addressed to:
Dovico Software Inc.
Attn: Security Administrator
PO Box 27058, Dieppe, NB
Canada E1C 1W1

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