Dovico has refined its service delivery processes to address the most stringent customer requirements. We partner with some of the best companies in the world to deliver dependable and secure services.
We have 10 years’ experience delivering online timesheet software services. Combine that with industry leading partners in datacenter/cloud infrastructure services, demonstrates that we can offer the best SLA for our market. We are so confident that we can deliver our service reliably that we provide a 99.5% uptime financially backed guarantee.
Dovico takes securing your information seriously. All service communications are SSL encrypted, critical database information is encrypted and enterprise level firewalls protect the infrastructure. Our datacenter providers must meet or exceed SSAE16 or ISO27001 standards.
"Let the experts manage the hardware and network infrastructure." Yves Doucet, President and CEO. Dovico has partnered with world class datacenter providers. Combined they hold industry certifications and accreditations that include SSAE16, ISO27001, PCI DSS Level 1 and Tier 3 datacentre designations from the Uptime Institute. Our partners are among the best datacenter providers in the world.
Services are delivered from 4 regions; United States, Canada, European Union and Australia. Connect to the service in your region for the best possible experience. Because we have a global presence, we can make sure your production and backup data, never leaves your region. This solves many geographic compliance issues.
Daily onsite and offsite backups are held in the customer's region. Your backup data never leaves the service's region. Daily backups are available for 30 days. We also provide a service to archive the data on your own infrastructure so you can be sure to always have access to your data. No other company in our market provides a similar service. We believe you should be in control of your data.
We have partnered with an industry leading application monitoring provider to perform service availability and performance monitoring. They monitor the services uptime 24x7. You can view real-time availability status and historical availability information at www.dovico.com/support. In the event of an outage our technicians are alerted and will immediately begin working to restore the service as soon as possible.
We are now Cyber Essentials Basic certified. CyberSecure Canada is the country's cybersecurity certification program for SMB. Its purpose is to let you know that we are a trusted business partner and that we now have the requirements in place for protection against cyber attacks.